Privia LLC Can provide a full range of services either directly through Privia or through Alliance Partners. The Privia server is accessible through an installed client or through a supported Browser. And all Privia services come with Privia's standard customer support that includes phone support, real time ticket updates through email, automatic escalation, after hours automatic paging service, online technical notes/training, and online ticket summaries.

• Privia Server through Software as a Service - If you are short on IT staff, don't have a hosting center, or just can't get the hardware to run a Privia server behind your own firewall, Privia LLC can run the server for you. 90% of deployed Privia servers are run by Privia LLC in state of the art hosting centers that are SAS70 certified hosting facilities. The servers are run on a highly redundant infrastructure to provide near 100% uptime. When your server is run by Privia LLC, all of the OS and software system administration is done by Privia LLC, and upgrades to the Privia server software is included in the subscription agreement. You choose the time and date for upgrades, and your data and system is completely isolated from other customer data down to the database and file storage. High availability disk systems are used which are also mirrored to guarantee uptime and backups are shipped offsite and held for 3 months. So your data is safe and secure. All you have to worry about is managing the users on your system through the Privia Admin tool and manage your content.
  
  
• Privia Server installed behind your firewall - If you need to store sensitive documents or can leverage an existing server infrastructure, you can install the Privia server behind your firewall and get the same exact server that is provided through our Software as a Service offering. This is particularly useful if you need to install Privia in a vault or need to guarantee your own level of access control. This option is also desirable if you want to have Privia integrated with your Active Directory so that users can use the same password to access Privia as they use to log onto their email or desktop. System requirements are:
• Windows Server with IIS 6.0, ASP.NET 2.0 and 2.1, and Indexing Service
• SQL 2008 Express or SQL 2008 standard (both r1 and r2 are supported)
• Minimum of 2G memory
• Minimum of 2 processor cores
• Sufficient storage for the proposals that you want to keep online (recommend allocating 2G per proposal)
  
  
• Basic Privia Training services - Privia LLC has a Professional Services organization that can help you get up and running quickly. Training classes start with Administration of users and content followed by training on how to manage documents and opportunities. Training can be customized to your needs and can be provided onsite at no additional charge if done within 20 miles of the Washington DC area.
  
  
• Privia Proposal development best practices consulting - Beyond the basic training for how to technically incorporate Privia into your existing processes, Privia LLC Professional Services can also provided you with assistance customizing fields, creating reports, building workspace templates, and building process templates. The Professional Services team can also provide insight into industry best practices and help you establish documentation and best methods to use Privia to manage your business.
  
  
• Professional Proposal Development staff augmentation through Alliance Partners - Privia LLC is part of the overall proposal ecosystem. We have partnered with some of the best names in the industry to train the partners on Privia and then provide a mechanism to marry customers to partners. These partners can help you create better proposals, train you on best practices, and provide staffing augmentation to ensure that you have the best and brightest talent on your team.
  
  
• SpringCM platform applications - Privia LLC is a value added reseller of the SpringCM platform. By purchasing SpringCM products through Privia LLC you get the high quality customer support through the same support tools that are used for all Privia services.